Grievance Redressal

Raise your issue through the Support screen in the app, or write to noreply@goldenpayco.com. You can also call 8008062685 during working hours (Daily, 9:00 AM – 9:00 PM IST). Please include your registered mobile number and the loan or transaction reference.

We aim to acknowledge and respond to every complaint within 1 hour during working hours. Complaints that need verification with a payment partner may take longer to close, and we will keep you updated until they are resolved.

• Your registered mobile number and name
• Loan ID or transaction reference, if applicable
• A short description of the issue and what outcome you expect
• Screenshots, where they help explain the problem