Refund & Cancellation Policy

You can cancel a loan request at any time before it is approved and disbursed — simply do not confirm the request, or contact support and we will withdraw it. There is no charge for a cancelled request.

Once the loan amount is credited to your account, the loan is active and cannot be cancelled. It must be repaid as per the terms shown on your request summary. If you wish to close early, you can repay in full at any time before the due date.

There is no refund window on fees or interest that has been applied to a disbursed and repaid loan — these amounts are non-refundable.

If you were debited twice, paid a wrong amount, or a repayment did not reflect in the app, report it to noreply@goldenpayco.com or 8008062685 with the transaction reference. We will verify with our payment partner and, where an excess amount is confirmed, return it to the source account. Bank-side settlement timelines apply.

For any cancellation or payment query, reach us at noreply@goldenpayco.com or 8008062685 (Daily, 9:00 AM – 9:00 PM IST).